Privacy Policy

1. About JayLee Projects

JayLee Projects is a property-services business operated by Jay Lee, trading as JayLee Projects, as a sole trader.

JayLee Projects is the data controller responsible for the personal information described in this privacy policy.

This policy explains what personal information we collect, why we collect it, how it is used, who it may be shared with and the rights you have.

2. Personal information we collect

Depending on how you contact us and the services you request, we may collect:

• Your name.
• Your telephone number.
• Your email address.
• Your home, property or work address.
• Details of your enquiry or proposed project.
• Photographs, videos, voice notes, measurements, plans or documents you provide.
• Information about the property and the work required.
• Your preferred dates and availability.
• Access, parking or security information needed to visit the property.
• Messages exchanged by telephone, text, WhatsApp, email, website forms or social media.
• Estimates, quotations, job records, invoices and payment records.
• Details of materials ordered or supplied for your job.
• Reviews, comments and feedback.
• Permission relating to project photographs or marketing.
• Technical information collected when you use the website, such as your device, browser, IP address and cookie preferences.

We do not normally collect or store full debit or credit card details. Where electronic payments are used, payment information is handled by the relevant bank or payment provider.

Please do not send personal or sensitive information that is not necessary for us to assess or complete your work.

3. How we collect information

We collect information directly from you when you:

• Complete a website enquiry form.
• Telephone, email, text or WhatsApp us.
• Contact us through social media.
• Request an estimate, quotation or site visit.
• Send photographs, videos or property details.
• Accept a quotation or book work.
• Make a payment.
• Communicate with us before, during or after a job.
• Leave a review or provide feedback.

We may also receive information from somebody acting on your behalf, such as:

• A family member.
• A landlord or tenant.
• A property owner.
• A letting or managing agent.
• A business representative.
• Another contractor involved with the property.

4. How we use your information

We may use your information to:

• Respond to your enquiry.
• Understand the work you require.
• Decide whether the work is within our service area and capabilities.
• Arrange a telephone call or property visit.
• Prepare an estimate or quotation.
• Confirm appointments and start dates.
• Carry out the agreed work.
• Purchase and arrange delivery of materials.
• Communicate about access, changes, delays or unexpected issues.
• Prepare job records, invoices and payment information.
• Manage deposits and payments.
• Provide aftercare or respond to concerns.
• Handle complaints, disputes, insurance matters or legal claims.
• Maintain accounting and tax records.
• Protect customers, property and our business against fraud or misuse.
• Improve our services and website.
• Request a review after work has been completed.
• Send marketing communications where we have a lawful basis to do so.

Where software-assisted tools are used to organise or summarise enquiry information, decisions about accepting, pricing and carrying out work remain the responsibility of JayLee Projects.

5. Our lawful bases

We only use personal information where we have a lawful reason.

The lawful bases we may rely upon are:

Contract

We use information where it is necessary to provide an estimate or quotation, arrange work, purchase materials, complete a job, issue an invoice or fulfil our agreement with you.

Steps before entering into a contract

We use information when you ask us to assess a job, arrange a visit, prepare an estimate or provide a quotation.

Legal obligation

We may keep or use information where required for accounting, taxation, insurance, health and safety, consumer protection or other legal obligations.

Legitimate interests

We may use information for legitimate business purposes, including:

• Managing enquiries and appointments.
• Maintaining appropriate job records.
• Improving our services.
• Protecting our business and property.
• Preventing fraud.
• Handling complaints or disputes.
• Recovering unpaid invoices.
• Contacting previous customers about closely related services where legally permitted.

We consider whether our interests are fair and whether they could affect your rights before relying on this basis.

Consent

We may rely on your consent for:

• Optional marketing communications.
• Non-essential cookies or analytics.
• Publishing identifiable project photographs.
• Other optional uses clearly explained to you.

You may withdraw consent at any time by contacting us.

6. Who we may share information with

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with:

• Our website platform and hosting provider, including Base44.
• Email, cloud-storage and communication providers.
• WhatsApp or Meta where you choose to communicate through WhatsApp.
• Banking and payment providers.
• Accountants, bookkeepers, insurers or professional advisers.
• Suppliers and delivery companies.
• Trusted subcontractors or specialist tradespeople involved in your job.
• IT or website-support providers.
• Debt-recovery or legal advisers where an invoice remains unpaid or a dispute arises.
• Government bodies, HM Revenue and Customs, regulators, police or courts where legally required.

Only information reasonably necessary for the relevant purpose will be shared.

Subcontractors and suppliers are expected to handle information responsibly and only use it for the work they are carrying out.

7. International processing

Some website, email, cloud, communication or payment providers may process information outside the United Kingdom.

Where this happens, we take reasonable steps to use reputable providers and rely on appropriate contractual, legal or organisational safeguards.

8. Project photographs and videos

We may take photographs or videos to:

• Record the condition of a property before work begins.
• Record measurements or defects.
• Document work in progress.
• Confirm completed work.
• Support a quotation, invoice, complaint, guarantee or insurance matter.

We will take reasonable care not to include people, personal documents, house numbers, vehicle registrations or valuable belongings unnecessarily.

We will ask permission before using identifiable photographs of your property for public advertising, the website or social media where consent is required.

You may refuse marketing use of photographs without affecting the service you receive.

Permission may be withdrawn for future use by contacting us. Withdrawal may not require the removal of material already printed or lawfully published before permission was withdrawn.

9. How long we keep information

We keep personal information only for as long as reasonably necessary.

As a general guide:

• Enquiries that do not become jobs will normally be retained for up to 12 months.
• Estimates and quotations will normally be retained for up to six years.
• Job records, invoices, payments and accounting information will normally be retained for at least six years.
• Photographs connected with completed work may be retained for up to six years where needed for records, guarantees, insurance or dispute handling.
• Complaint and dispute records may be retained for as long as reasonably necessary to resolve or defend the matter.
• Marketing information will be kept until you unsubscribe, object or withdraw consent.
• Photographs approved for marketing may be retained until they are no longer useful or permission is withdrawn.

Information may be kept for longer where required by law, taxation rules, insurance conditions or an ongoing legal dispute.

10. How we protect your information

We use reasonable security measures appropriate to a small property-services business, including:

• Password-protected accounts.
• Device security and access controls.
• Limiting access to information.
• Using reputable website, email and storage providers.
• Keeping paper records secure.
• Deleting or securely disposing of information when it is no longer required.

No internet, email or electronic-storage system can be guaranteed to be completely secure.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask what personal information we hold about you.
• Request a copy of your information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information where there is no lawful reason to retain it.
• Ask us to restrict how information is used.
• Object to certain uses of your information.
• Object to direct marketing.
• Ask for certain information in a portable format.
• Withdraw consent where we rely on consent.
• Complain about how your information has been handled.

These rights are not absolute and may not apply in every circumstance. For example, we may need to retain invoices or payment records for legal and taxation purposes.

To exercise your rights, contact:

We may ask for reasonable information to confirm your identity.

12. Data-protection complaints

You can raise a data-protection complaint by email, telephone, WhatsApp or post.

Please explain:

• What you believe has gone wrong.
• The information or communication concerned.
• What you would like us to do.
• How you would prefer us to contact you.

We will:

• Provide a clear way for you to raise your complaint.
• Acknowledge your complaint within 30 days.
• Investigate it without undue delay.
• Keep you reasonably informed.
• Tell you the outcome.

We will try to resolve concerns fairly and directly.

You also have the right to complain to the Information Commissioner's Office, which is the UK regulator for data protection.

13. Marketing

We will not automatically add you to a general marketing list because you requested a quotation or became a customer.

Where consent is needed, we will ask separately.

You can stop marketing communications at any time by:

• Replying and asking us to stop.
• Emailing jaylee4168@gmail.com.
• Telephoning 07443 830740.
• Using an unsubscribe option where provided.

Messages directly connected with an enquiry, quotation, booking, active job, payment or aftercare are service communications rather than marketing.

14. Cookies and website technology

The website may use essential cookies needed for:

• Website security.
• Page navigation.
• Remembering basic preferences.
• Submitting enquiry forms.
• Providing core website functions.

The website may also use optional analytics or similar technologies to understand how visitors use the site.

Where consent is legally required, optional cookies should not be activated until you have made a choice.

You can manage cookies through the website's cookie controls, where provided, or through your browser settings. Blocking essential cookies may affect how the website works.

15. Links to other websites

The website may contain links to services operated by other organisations, such as WhatsApp, social-media platforms, map services or payment providers.

Those organisations are responsible for their own privacy practices. You should review their privacy information before providing personal details.

16. Changes to this policy

We may update this privacy policy when our services, technology, suppliers or legal obligations change.

The latest version will be published on the website with the date it was last updated.